A selfie with a purpose – from camera phone to virtual team member
I can’t think of any person or any business that remains unaffected in some way by the Coronavirus crisis.
For some businesses, this situation has increased their workload and many will find themselves swamped with queries, and desperate to find effective ways to support their customers in a personal and caring way.
One approach is to quickly identify the questions your customers most need to know the answers to. If you can find a way to answer those questions quickly, or even to pre-empt the queries, you can reduce the incoming wave of repeat queries and provide peace of mind for your customers.
This is where the humble camera phone can be your friend.
You know your customers, you know their questions, so now is the time to channel your inner TV Presenter and make your own selfie video to address those frequently asked questions your customers have.
It’s not as daunting as it sounds, and we’ve put together a simple guide to help you. Have a go! You can create a personal message for your customers which can be shared quickly and easily through social media, your website, or even directly from your phone.
Here’s the video: